Our approach to making you successful!
One of the first things your Chrome River Project Manager will do is to walk you through our implementation methodology to ensure that you have a clear understanding of how the project will be run. The phases and timelines of the implementation project will vary based on the implementation package purchased, however, below are some key items that apply to all projects.
- During implementation, we will use your production environment for configuration and validation. Prior to go-live, we will complete a database clear to remove test data from your production environment. If subscribed to a UAT environment, it will be made available to you immediately following production "go live".
- Configuration Sprints: All configuration requirements will be gathered by your Chrome River Project Manager via a series of discovery workshops and additional requirement clarification sessions, as needed. When all requirements are fully captured and signed off, we will proceed to configure the system to meet these requirements. You will have the ability to make a round of small changes or "tweaks" to the configuration. These rounds of changes are called sprints and the number of sprints allowed is determined based on the implementation package purchased. It is important to note that new requirements are not to be introduced in sprints but we do understand the need for small changes or refinements and are happy to work with you on these. Your Chrome River Project Manager will work closely with you to help you understand the types of things that can be addressed in sprints.
- Project Scope: The implementation package purchased identifies all items that can potentially be part of your implementation project. Not all customers have a need to implement every item available in their package. Your particular project scope will be defined by you and your Chrome River Project Manager. Items that may have been allowed by your implementation package but which you elected not to implement as part of the project cannot be added (without additional cost) once the project concludes.