File Transfer

Send and Receive Files via Secure FTP

Your Chrome River Project Manager will provide you with an FTP address, userid and password to login to your Chrome River FTP site. You will use the FTP site to transfer files to, and receive files, from Chrome River.

The following secure protocols can be used to connect to our FTP servers:

  • SFTP (Secure File Transfer Protocol): SFTP connects over SSH (Secure Shell), which uses public-key encryption to safely encrypt all data being transferred. SFTP connections will automatically generate this public key when connecting, but customers may choose to provide Chrome River with a specific public key. SFTP is a good choice for most customers because it is commonly supported and requires fewer port exceptions than FTPS. It is especially good for customers who want to offer users automated access, since registering a public key with Chrome River removes the need for log-in credentials like a user name and password. (Port 22)
  • FTPS (File Transfer Protocol with SSL): FTPS is an encrypted alternative to FTP that uses SSL (Secure Socket Layer) encryption instead of a public key. This is the same authentication method that most websites, VoIP services and email servers use, and it involves symmetric key encryption and certificate verification. Chrome River customers who use SSO (Single Sign-On) may prefer this method for their users. (Port 990)

​How do I connect to the server?

  • Windows: You will need a third-party client, as Windows only supports unsecure FTP connections. Some well-supported SFTP clients include FileZilla (multiplatform), CyberDuck (Mac/Windows) and WinSCP (Windows Only).
  • Mac/Unix/Linux: Use the Terminal/Command Line. If you prefer a graphical interface, use one of the clients listed above.

Following are the addresses / hostnames for the servers:

  • Customers accessing Chrome River at https:\\
    • Production:
    • UAT (test):
  • Customers accessing Chrome River at https:\\
    • Production:
    • UAT (test):

Note: Upon logging in, the top level directory is not writable. You will be able to read, write, update and delete from the /files folder and all subdirectories under /files

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