Change Management

Considerations and recommendations for successful introduction of Chrome River into your company / organization

This section provides ideas and best practice recommendations for developing a change management strategy as part of your Chrome River implementation. It offers suggestions for creating a tailored plan to ensure your employees don’t only adopt but embrace these changes!

Your strategy should include communication and instruction on:​

  • The Emburse Chrome River web application
  • Your T&E policy
  • Your expense submission and approval process
  • Your Invoice Policy
  • Your Invoice submission and approval process
  • Include timing and cutover tasks

Communicate early and often:

  • Develop initial “coming soon” announcements introducing Chrome River to employees and highlighting the benefits and the reason for the change.  A suggested time frame for these announcements is at least two months prior to the Go Live.
  • Send updates on the Go Live date for targeted employees( e.g. pilot & deployment waves by department or region)
  • Use internal communication tools (intranet, Slack, etc.), to increase awareness and emphasize new policies and processes, and promote key benefits.

Introducing change into any company/organization is challenging and has a huge impact on the overall success of the implementation. We encourage you to review the information provided below to get a jump on developing a roll out approach that will be most effective for your company/organization. 

Please refer to the below documents for additional considerations and sample material you may find helpful.


 Change Management Strategy
 Expense Product Info 2 page  Invoice Product Info 2 page
  Expense Quick Start Guide  Invoice Quick Start Guide

 Expense Quick Start Guide

 Invoice Quick Start Guide

 Expense Sample Announcement Flyer


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