The reviews are in! Chrome River Customers rave about our expense claim and invoice management software. While you probably thought no one actually likes doing their expense claims or processing invoices, Chrome River customers say otherwise. Over 2 million users around the world happily snap, tap, and click their way through the automated process. (Be sure to read the case studies, too!)
All | Construction / Real Estate | Finance | Healthcare | Law Firms / Professional Services Firms | Manufacturing | Non-profit | Transportation | Higher Education
Like the amount of customization around compliance rules and approval routing. With compliance rules, we are now able to catch many exceptions/errors at the time when end users enter/submit the reports. For approvals, we no longer need to track which exceptions need special approval routing. It makes the process much smoother. Also, convenience of emailing receipts with OCR, time saved for our busy staff being able to approve reports via email and the email contains all the details approvers need, integration of our credit card data for easier reconciliation by users and the visibility into unreconciled transactions.
Our company is finally able to go paperless in Accounting. Chrome River was our final step to complete the process of paperless.
During the due diligence process, we looked at Chrome River and Concur. Concur didn’t meet our scope of requirements and was too expensive. Concur also didn’t have an invoice module at the time.
The Chrome River in person group meetings have been great. The forums are obviously nice, but there's nothing quite like getting together to learn all of the new functions and features.
I love Chrome River because I can see that it is a company that is always striving to stay relevant and up to date. From attending my first Cascade 2 years ago, hearing about the Chrome River Butler service of cutting receipts and their OCR, to now learning about CRAIG at this year’s Cascade, I truly appreciate the advances that Chrome River has to offer.
I love the baked in policy compliance.
With as much as we ask of our attorneys’ assistants, it’s nice to provide them with a tool that makes expense reporting easier and more convenient, all the while providing powerful analytics tools to management.
As a direct result of implementing Chrome River INVOICE and Chrome CAPTURE, we’ve been able to reduce our firm-wide AP staff 80% by eliminating the need for data entry clerks in remote offices.
Compliance rules/routing can be customized in ways we couldn’t do in our old systems.
What I like most about Chrome River is the easy way of using the system from a traveler’s perspective. The training on how to use the system is not taking longer than 30 to 40 minutes! I also like the flexible way to set up several approval routings across different countries; the powerful analytics; self-learning through Chrome River University; and the competent, friendly and patient implementation team.
We are in the process of rolling out the INVOICE module with CAPTURE to the whole firm. We have tested the workflow with a group of superusers who have found Chrome INVOICE to be extremely intuitive and easy to use. We are very excited about the workflow automation, and even more excited about the additional automation we will have via the Capture process. By leveraging templates and capture to do the coding, we will be able to spend more time reviewing for accuracy and less time manually entering data. We fully expect INVOICE to be a huge win for the firm, much like our experience with the EXPENSE rollout.
Chrome River brings visibility to expense spend where we didn’t have it before.
The Chrome River support team is amazing! They consistently deliver quality customer care by taking ownership of the situation, speaking directly to the customer to clearly understand the need, and then delivering the best solution for all concerned!
Right out the gate, our coolest configuration was the integration with our firm credit cards. Seeing them pop up in Chrome River without an action on our part is awesome. The benefits of not having to enter as much data for those transactions is great. Speeds up everyone's work involved. Gets the charges processed for client bills or internal budgets faster.
After conducting a search that included industry leading vendors, we selected Chrome River because of their product strategy and proven law firm experience. They have over 25 years of law firm financial systems experience, which allows them to deliver the right functionality with a successful deployment model and professional service that delivers results. We believe that the easy-to-use interface will make this well-received among our lawyers and automation will improve operational efficiency in our firm.
Part of the criteria for ensuring the ongoing success for our expense management was finding a solution that was agile and could easily be tweaked as our requirements evolved. We also needed to choose a solution which was easy to learn and remember to ensure ongoing success.
We saw a reduction of over 50% in the time AP spent on processing non-PO invoices.
Absolutely necessary application for any business handling expense reimbursements.
We really like the simplicity and clarity of the department/area INVOICE mosaic page. It's very easy to find the appropriate one to select. We also really like the Inquiry Dashboard that allows you to perform quick inquiries on all your lawyer’s activities by category. It's very handy and helpful when the lawyer wants a quick status update.
Chrome River EXPENSE is straight forward and user friendly. I’m very pleased with the system, and I particularly like that it is highly configurable and flexible to accommodate changes as our business evolves.
Up until we automated our expense report process with Chrome River, we were killing a lot of trees! The features offered by Chrome River enables us to approve, track, reimburse and report on expense reports in an efficient and timely manner.
Snap & Send - no more keeping a wad of paper receipts and hoping nothing is lost once the business trip is completed.
Our favorite thing about Chrome River is the ability to pay everyone by ACH.
Often the mention of the Finance department invokes images of paper pushing, policy enforcement, and procedural constraints resulting in process delays. However, the recent launch by the Finance department of Ellucian Travel & Expense Management powered by Chrome River flies in the face of that reputation! Ellucian Travel & Expense Management is LOVED by our users. Ease of use, upfront policy compliance, elimination of paper, and swift approvals are among the numerous efficiencies gained and touted by our users. One user said it best, "I just did my first report in Travel & Expense Management without any training and assistance, and it's stupidly easy!
We are excited to see the potential of Chrome River and the customizability of the reports and information. It has been a great choice and we are looking forward to seeing where it takes us!
The software is flexible, easy to use, provides easy tracking and reporting capabilities, and streamlines our input process. Thumbs up.
The routing capabilities are powerful. You can easily set up efficient rules if you approach the process creatively. The routing engine allows for several different types of variables.
I love the interfaces that Chrome River offers. Major difference between that and your competitors which is why we chose you over them!
A simple and clean solution to enter expenses in one place.
I love the fact that Chrome River is always evolving. The system is always improving and new, helpful items are being added.
My favorite feature of Chrome River is the administrative capabilities that allow me to easily make changes to user records and make setup changes. Tracking reports is much easier and our AP support spends less time answering questions related to the status of an expense report.
If you are still using paper, I can assure you Chrome River is going to change your life!
The thing we like most about Chrome River is the ability to build the system for our individual agency’s needs. It is also EASY to change the wording of the messages for the warning/violation rules that fire. We are excited to roll Chrome River out to our campus and enter the 21st century.
Chrome River has helped us streamline our purchasing card process by allowing us to get rid of wasteful paper log sheets and taping receipts to then scan them. Now we have everything one-click away.
The introduction of Chrome River EXPENSE has been met enthusiastically by the firm. Users find it intuitive, and the finance team and expense approvers are very pleased to have receipt imaging. The Chrome River team did an excellent job guiding us throughout our implementation process.
The configuration of the compliance and submit warnings are the best. As we define new processes and needs for warnings, Chrome River is always there to help with the configuration. With warnings in advance, this has limited the back and forth we used to experience with approvals and denials. Users are receiving payments more quickly.
It is the dawn of a new day for expense reporting with Chrome River. Your users will save valuable time with just one of Chrome River’s many benefits: Automatic Receipt Matching. The solution also has an intuitive app-like interface which makes it quick and easy to use from any device.
I've worked with both the INVOICE and the EXPENSE modules and have found it easy to use from day one. A very intuitive product.
We were focused on finding an expense management system that our employees would love to use, while still giving us the control and analytics that we need.
Our business is consistently changing, adding new services and new groups and Concur wasn’t open or able to keep up with all the customizations and changes I wanted to make; whereas Chrome River says, “Let’s enhance this process.” This is super important for us to have a partner in expense processing that can grow and evolve with us.
Seeing all the great things on the horizon is so exciting! It is exciting to partner with an innovative organization that is so focused on their customers.
Quicker approvals with automated routing of expenses, ability to track expense reports, time savings of posting expenses into accounting system.
With the deployment of Chrome River’s expense and invoice automation solutions, we’re excited to move away from paper-based processing to a streamlined, efficient and intuitive system. Chrome River accurately represents who we are as leaders in innovation and efficiency in the health care market, and by streamlining costly, manual processes, we can devote even more resources to our primary goal of providing health care to our patients.
The support team at Chrome River has some very knowledgeable people in it! Keep up the good work!
The project plan was very well laid out and allowed us to put together a system in a very short period of time. The word impressive keeps coming to mind. I appreciate the configurability of the system and the willingness of the team to find solutions to our business needs.
We selected Chrome River because of their commitment to our relationship. Our employees love Chrome River, and have found it easy to use with little or no training.
It is hard to narrow the list to pick a favorite thing I love about Chrome River. Every stage of implementation for the expense reimbursements went very well with the weekly conferences - that team was great to work with! The support team always has responded within the same day to our needs - perhaps the issue couldn't be resolved right then, but the issue was worked on and the team stayed with it until resolution occurred. Most of our users find it easy to navigate. I continue to recommend Chrome River highly to other companies who are searching for a new expense reimbursement product.
I am a big fan of the incredible robustness of the rules engine, it is one of the best parts of the product. Being able to come up with rules that can go as deep as we want is an excellent feature that other products didn’t offer at the time of our integration. We now see other vendors starting to revamp their software to mimic what Chrome has been doing for years.
Chrome River is a huge time savings for us and it's enabled us to refrain from hiring new people as we grow. Analytics reports are very helpful and we are identifying ways we can save money and where we might have been entitled to credits on corporate credit cards.
The first time I knew I trusted Chrome River would be the right solution for us was during the sales conversations and demos.
It’s the attention to detail in the implementation process which we anticipated would be the case, and it is the reason we chose Chrome River over competitors. I felt we could count on you guys to deliver in the implementation process. And you did.
What I love about Chrome River is the option to return an pending invoice back to draft form to resolve any errors and/or mistakes during the inital submission. this feature has saved me time and money on several occassions.
I trusted that Chrome River was the right solution for us when we met our project manager.
We really like the routing and approval flow as well as the compliance rules, which will make life for accounting so much easier in every way.
What a great Insight Meeting yesterday, well worth the drive. I continue to be impressed by how personable and down to earth everyone at Chrome River is, and how well the customer-base is treated. It is refreshing. You all have set the bar for what a great customer/software vendor relationship can be.
Our organization views this as being a very successful implementation, including buy-in from the CEO to staff-level employees.
In addition to its flexible features and mobility, the ease of using Chrome River INVOICE is impressive. The solution is very intuitive.
We clearly trusted the Chrome River solution as we selected them through our RFP process. But that trust was cemented when we met their CEO, Alan Rich, who took the time to meet with us to understand some of the issues we were having in implementation. It was so clear that he cared genuinely about helping us find a solution. The tone is set right at the top and we couldn't ask for a better partner.
We were incredibly impressed with how easy it was to configure a new expense bar for our Paris users and new policy rules and Paris VAT.
I first developed trust right after we implemented Chrome River INVOICE. I was absolutely amazed on how this product worked. After years of file drawers filled with invoices and approvals, now not having to hang on to any paperwork has made our lives here more manageable. And, having the report route to the appropriate approver is even better!
Seamless expense reporting in a high tech world.
Good support, excellent product! Easy to use and easy to train users to use!
No more saving receipts. I just snap a picture and throw them away. I can quickly approve my team's expense reports by replying to an email. Once I submit a report, I don't have to run around getting signatures on a piece of paper.
I enjoy the Mercury platform and how it looks on a mobile device. Works pretty quick and makes it easier to upload receipts by taking a picture.
Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
Received really great feedback; employees are excited! It will help our current process very much.
Our favorite thing about Chrome River is our complex Export. Separating out our expenses for the 3 Divisions and tracking our accruals used to be very manual and labor intensive. Our Export handles our accruals and elegantly separates the expenses into the correct database per Division.
A user friendly program that makes a daunting task quick, easy and efficient.
Working with the Chrome River team is great. Their response times are fast and the implementation was smooth.
Much of the Foundation’s work requires frequent international travel so we’re most excited to implement the per diem wizard and the built-in foreign exchange conversion. We are thrilled that Chrome River simplifies the travel reimbursement process, so using these tools, our staff will no longer have to look up rates or do time consuming manual calculations!
Quinnipiac is excited to implement a tool that will virtually eliminate paper expense reports. The reporting tool also facilitates visibility into employee expenditures to ensure that policy compliance is followed. Receipt retention tools and searchability will be extremely helpful to manage our AP processes as well.
Chrome River EXPENSE has helped us streamline the entire reimbursement process. The whole paperless concept has changed our world tremendously. I also like the accountability the system places on the end user to comply with company policy, rather than leaving this burden completely with our AP staff.
During one of my training sessions for the Cafe Operations team, I got a standing ovation when I mentioned we are now going to start Direct Deposits! Everyone is very excited about Chrome River and the elimination of our wasteful paper process.
Chrome River is going to allow our staff to spend less time sorting through paperwork and more time on the things that matter, like the well-being and care of our patients.
The Support Team is prompt and I really appreciate the consistent, clear contact in regard to the progress being made on the different stages they are working on. The development process of a project like this can be horrifying, but your team (at every level) has made this an exciting and enjoyable task.
We are very excited to be rolling out Chrome River, which integrates with our American Express credit cards and Aderant. It will increase processing power and enhance internal controls. Client charges will be uploaded to Aderant within a few days of expenses being incurred, and attorneys and management will have the ability to create, submit and approve expenses on any mobile device.
I knew I could trust Chrome River the first time we actually sat down with them to fully look at the process and what could be offered and how it could be configured to meet our needs.
Most people would say you had me at hello, but Chrome River had us at electronic receipt submission. That's when we knew Chrome River would be the best solution for us. With all of the built-in compliance and the ease of use, it was clear this had to be our choice.
We like a number of different things about Chrome River. Google map integration, per diem functionality for meals and lodging, foreign currency conversions, ease of use for data exchange/transfer, ability to incorporate our GL Codes into the product and the ability to incorporate rules into the submission process.
Reporting options with Chrome River are really great. I really like the ease of creating reports and all of the information we are able to pull with them.
Processing hundreds of travel expense reimbursements each month manually will be an un-missed process once everyone gets the feel of Chrome River. I can’t wait to be paper free!
Chrome River was able to automate the entire workflow process start to finish, even allowing all expense report information to be exported out of Chrome River EXPENSE and into Vornado’s proprietary accounting system. Chrome River EXPENSE reduced data entry and scanning by 75%.
Chrome River is wonderful! The employees are great to work with from the initial sales person through implementation and help desk!
We are so happy to stop wasting paper. Our employees like to be able to take a picture and go. Creating and processing PreApprovals and Expense Reports will be so much easier and more efficient.
Chrome River EXPENSE took our firm into a new level of technological modernization. We have gotten much positive feedback from our EXPENSE users.
Chrome River blows Concur away, not just for legal, but it’s a better system overall.
The employees really like the ‘Snap & Send’ feature, and we encourage them to use it, so they don’t have to worry about saving or losing their receipts while traveling.
I'm very happy with the compliance rules and warnings that can be added. I can't say how many times it has prevented duplicate or incorrect transactions being posted.
With Chrome River, the traveller is in control of when they upload their receipts and press submit. Then the team doing the verification has the reports and images instantly - makes it much more efficient and enables an expedited reimbursement process.
Users love the look and functionally of the software. It is a game changer for the business in terms of employee expenses.
Chrome River has streamlined our process for expense reimbursements and accounts payable invoices considerably. Automated routing ensures that all approvals are obtained before employees and vendors are paid. The Chrome River team is constantly making improvements and the overall experience becomes friendlier on a regular basis.
Our favorite thing about Chrome River is the simplicity of the user interface - the mosaic is user friendly with easily understood graphics. And it is nice to be able to pull up the receipt right next to the entry.
Our Chrome River Project Manager helped us take the product and make it do things unique to a higher education environment. This level of customization on top of the easy-to-use interface have been well-received as we dump our beloved (and inefficient/irksome) paper processes.
I love the great standard reports for Credit Card Reconciliation. Everything is tied together. This will be a lot easier than the manual paper PreApprovals and Expense reports that we are using now.
Toyota Motor Sales, U.S.A., Inc. (“TMS”), the sales, marketing, and customer service arm for Toyota and Lexus in the continental U.S., was using the IBM GERS expense reporting application that would no longer be supported by IBM. With our One Toyota announcement, TMS & its manufacturing affiliate Toyota Motor Engineering & Manufacturing, North America, Inc. (“TEMA”) jointly developed a strategy to align systems and processes and migrate to a new system and a common expense reporting policy. Team members enjoy Chrome River’s automated process and the reduction in time spent on creating expense reports and submitting them so they can focus more on their sales, support, and customer service and use their mobile devices for receipts and approvals and most importantly, quick reimbursement.
The UI is great and user friendly. Overall it's very good and easy to use.
The person feed from our HR feed to ChromeRiver works very well. Rich was our project leader and we came from a legacy IBM GERS system and Rich was very familiar with this tool. Having the knowledge of GERS greatly helped this start up.
As a national organization with hundreds of business units and thousands of users, we needed to get out of the business of tracking paper and writing checks. Historically we’ve operated as a group of individual companies. This is not only inefficient but requires higher staffing costs and prevents us from exploiting national buying opportunities with vendors. Chrome River is the perfect tool for helping us use technology to work smarter and control costs as we expand our business.
Our implementation consultants were flexible in tailring the system to meet our business needs and instrumental in helping us meet our go-live date goal.
Having successfully used Chrome River EXPENSE since 2012, the firm will start with a pilot group in the NY and DC offices before expanding to the rest of the firm. Chrome River INVOICE is a part of the firm’s continuing efforts to improve accuracy and efficiency in the Accounting arena, and we are looking forward to the improvements it will bring.