As we mentioned in our last blog, making our users’ lives easier has been part of Chrome River’s DNA since day one. Our expense and invoice automation solutions were created with ease of use as a critical design factor, and that’s one of the many reasons they are now trusted by more than 2.5 million business travellers and finance professionals at more than 1,000 leading organisations worldwide.
We’ve debuted a number of solutions for both travellers and administrators over the past few months to streamline processes for submitting expenses and also managing Chrome River. Tools like SNAP have made receipt submission a cinch for busy travellers, and the launch of configuration self-service has made change management much quicker and more straightforward for admins.
Today I’m excited to announce another new initiative: Chrome River Training Camp.
Chrome River Training Camp offers free, unlimited training for all users. It is designed both for those who are brand new to Chrome River and want to quickly bring themselves up to speed on the solution and for those who would just like a refresher or to get acquainted with new features. To make this as flexible as possible for users, we’re delivering training through live webinars and prerecorded tutorials.
Live webinars are held three or four times per week and will each focus on a specific element of the Chrome River experience. Each of these sessions is tailored for expense or invoice submitters, approvers or administrators. With these sessions, all users will receive Chrome River’s best-practice training, ensuring they follow standard processes and always get the best out of the solutions.
During the training, webinar participants will have the opportunity to interact with and ask questions of the trainers directly, and these will be answered during the session in real-time. Recordings will always be available for anyone unable to attend live. As each session will use the current release of Chrome River, viewers will always have access to the most up-to-date information and features.
In addition to attending the live training webinars, end users can continue to use the Help Centre within the Chrome River app, which contains visual tutorials and how-to videos that cover a broad range of Chrome River processes and features, as well as the Help Desk, which connects users with Chrome River’s support staff.
I’m confident that Chrome River Training Camp will be a big help for everyone who uses Chrome River’s expense and invoice management solutions. For end users it means the ability to get up to speed without having to speak to the organisation’s Chrome River admins or Help Desk. For administrators and support, it means less time spent on training users and more time for higher value tasks.
While Chrome River Training Camp may not help you overcome the effects of holiday-season food overindulgence, there is no better way to ensure that 2020 will start with your expense and invoice processes in tip-top shape.
Users can view and register for upcoming training sessions here. We look forward to seeing you and your teams join us for a future webinar.
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Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic.