Schiff Hardin LLP switched from Concur to Chrome River and saw ROI in less than three months.
Challenges
Prior to Chrome River, Schiff Hardin LLP used Concur and struggled with the following challenges:
- Automating the expense management process
- Enforcing expense policy compliance
- Increasing visibility into company T&E spend
- Extending ERP Capabilities
Use Case
Schiff Hardin LLP uses Chrome River to reimburse traveling and non-traveling employees for expenses, and to view spend analytics. Compared to the competition, Schiff Hardin LLP rated Chrome River as best-in-class or significantly better in the following areas:
- Approval workflow configurability
- Built-in business rules engine
- Credit card reconciliation
- ERP integration
- Ease of use
Schiff Hardin LLP said they strongly agree with the following statements:
- Chrome River’s service level and accessibility was an important factor in the decision-making process
- Chrome River’s configurability and integrations have given us greater visibility into our business processes
- Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies
- Chrome River helps us to prevent fraud
- Chrome River has improved our ability to reimburse faster
- Using Chrome River has helped us to increase employee satisfaction
Schiff Hardin LLP finds the following functionality extremely valuable or very valuable to their organization:
- Approval workflow configurability
- Built-in business rules engine
- OCR
- Ease of Use
- Integrations with existing vendors
- System reliability
Overview
Since switching from Concur to Chrome River, Schiff Hardin has noted an improvement in employee satisfaction, saved finance 20+ hours per month, and achieved ROI in less than three months.
Results
Schiff Hardin LLP saw ROI in under 3 months with Chrome River, and said they were very satisfied with the following Chrome River capabilities to:
- Reduce errors caused by manual data entry
- Ensure policy compliance
- Reimburse expenses faster
- Increase employee satisfaction
Using Chrome River has:
- Saved finance teams time so they can focus on more meaningful and strategic work
- Increased productivity by automating mundane, manual tasks
- Reduced stress associated with expense and/or invoice management
- Enabled remote work with cloud-based, paperless solutions
- Mitigated risk from fraud
Schiff Hardin LLP estimates their finance team has saved 20-40 hours per month by using Chrome River.
This case study is based on a 2020 survey by TechValidate, a third-party research service.