For followers of my keynote speech at Chrome River’s 2011 Customer Seminar, I continue to find interesting cases of expense fraud. The UK Parliament scandal was widespread, but the amounts were small. Here is a fascinating case within the US government. What makes this so interesting is that it apparently involved collusion between the expense approver and the person submitting the expenses.
It's interesting to contemplate that expense report software can be used to expose this kind of fraud. For example, take a look at #6 in our Top 10 Expense Management Best Practices Whitepaper.
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Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic.