Gladstone Institutes
Chrome River saves the Gladstone Institutes finance team 10+ hours per month.
Technology / Healthcare


Before choosing Chrome River, Gladstone Institutes struggled with a tedious and time-consuming manual process. After evaluating Chrome River, Concur, and Expensify, Gladstone Institutes selected Chrome River as the best choice to:

  • Automate the expense management process
  • Extend ERP Capabilities

Use Case

Gladstone Institutes uses Chrome River to:

  • Enable remote work
  • Reimburse non-traveling employees for expenses
  • Reimburse traveling employees for expenses
  • Reimburse non-employee expenses (interview candidates, consultants, other) for expenses

When evaluating Chrome River, Gladstone Institutes found the following features extremely valuable:

Compared with other solutions, Gladstone Institutes ranked the following Chrome River capabilities as best-in-class or significantly better:


We went from an all paper process to online. Built in compliance rules and workflow allowed us to automate all of the signatures and track progress. Literally went from crawling to running a marathon.

James Delaney,
Enterprise Systems Manager


Gladstone Institutes very strongly agreed with the following statements:

  • Chrome River’s service level and accessibility was an important factor in the decision-making process
  • Chrome River’s configurability and integrations have given us greater visibility into our business processes
  • Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies
  • Using Chrome River has helped us to increase employee satisfaction

Gladstone Institutes was extremely satisfied or very satisfied with Chrome River’s ability to:

  • Reduce errors caused by manual data entry
  • Ensure policy compliance
  • Reimburse expenses faster
  • Make corporate card reconciliation easier
  • Increase employee satisfaction

By using Chrome River, Gladstone Institutes has been able to:

Gladstone Institutes estimates their finance team has saved 10-20 hours per month by using Chrome River and saw a return on their investment in less than 3 months.

This case study is based on a 2020 survey by TechValidate, a third-party research service.

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