Fifty-four percent of respondents to the recent GBTA / American Express Traveller Sentiment Survey said that they submit their expenses electronically. While the adoption of expense claim automation solutions is at a record level, it still highlights that nearly half of all business travellers are forced to stuff their pockets, wallets and briefcases with receipts, which they then have to staple to sheets of paper and mail to accounting departments, along with a printed spreadsheet that needs to be typed up with every detail of every item.

Then there is the accounting department, which needs to check all the details of every single report, ensure they conform to policy, cross check and confirm the correct GL codes and key the data into the accounting system – often hundreds of times per month. It’s a painful and inefficient process that requires a tremendous amount of manual effort.

If you are in this situation, either as a business traveller or in the finance team, it’s time to make a stand and push for your company to end the pain of manual expense claiming.

As with all investments, you’ll need to prepare a business case for the CFO. So, here are four simple reasons why it’s time for your company to move to automated expense management.

  1. It’s cheaper. A 2015 report from analyst firm PayStream Advisors showed that it costs an organisation an average of £26.63 to manually process an expense claim. With a fully-automated expense management system that cost falls to £6.85. Even for a company processing just 200 expense claims per month, this could mean a first year savings of over £100,000, when factoring hard and soft staff costs. The ROI payback period on an expense management solution is just a few months.
  1. It reduces expense fraud. We conducted a survey of over 1,000 business travellers in 2016, which showed that three-quarters of all travel expense fraud is conducted by those who use manual expense claiming processes. With five percent of business travellers admitting to falsifying their expense claims at an average of almost £2,500 per year, a company with 200 staff submitting expense claims could expect to lose £25,000 annual in fraudulent expenses.
  1. It gives you deep, actionable, insight. The ability to perform expense spend analysis enables organisations to identify trends and patterns which can be used to make smarter spending decisions, or reduce wasteful spending. Travel managers can leverage insight into spend with airlines and hotel chains to negotiate volume discounts, while controllers can spot areas where employees can spend more efficiently.
  1. It reduces the risk of costly errors. A University of Hawaii study shows that 88 percent of spreadsheets contain at least one significant error. In the case of an expense claim, this could mean anything from an incorrect dollar amount to the wrong GL code. Combining this with the potential of data being incorrectly keyed into the accounting system creates an unacceptable level of risk. When an airline ticket receipt, for example, can go from the traveller’s email to the expense claim to the ERP system to the billing department with no need for data rekeying, the chance of these errors is virtually zero.

Of course, there are plenty of less tangible, but still important, reasons why an organisation should want to move away from time-consuming, archaic expense processes:

  • Expense automation eliminates the need for your highest performers to be spending valuable time on manual tasks, when they could be otherwise generating value for your organisation.
  • Manual processes negate many of the benefits that programs such as corporate credit cards, online booking tools and integrated financial management applications can offer an organisation.
  • Having antiquated processes makes you look like an out-of-touch employer (especially to Millennial and iGen employees), by forcing your business travellers to fumble with paper receipts and invoices, when their peers can do their expenses from the road on a smartphone.

If you’re curious what else your organisation could be missing out on, by sticking with a manual expense process, download our white paper, Common Pitfalls of Manual Expense Reporting, today.


Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care. Sally Abella, Director of Corporate Travel Harman International
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic. Ben Zastrow Zelle
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