As organisations continue to implement technology designed to streamline their Purchase-to-Pay (P2P) processes, a number of trends and concerns keep surfacing. Both were discussed in a recent webinar hosted by PayStream’s Henry Ijams and featuring Greg Horton of OpenText. 


Visibility remained a major concern for all P2P professionals as they’re attempting to find new ways to obtain greater control over the sheer volume of transactions that arise from business processes in a global economy. 

The transactions are becoming increasingly digitalised, as more and more companies continue to eliminate paper by moving to software that handles everything from expense management to corporate travel bookings. The increase in digitalisation automatically results in an increase of data, with massive data piling up in the systems. In a perfect world, the collected data would be visible, meaningful and actionable – but that’s not always the case. 

Supplier Relationships 

A significant portion of the data challenges P2P professionals face is related to managing supplier information. In fact, supplier information management topped the list of concerns related to supplier relationships in PayStream’s Supplier Management Report. 

Top Supplier Relations Issues 

  • 43 percent: Problems stemming from poor supplier data management
  • 38 percent: Late invoice payments
  • 19 percent: Poor supplier dispute or query response times 

As Ijams noted in the webinar, enhancing relationship with suppliers is no longer as simple as accepting invoices sent by mail, fax or Electronic Data Interchange (EDI) systems. Myriad additional formats are now being used, with emailed invoices accounting for up to 40 percent of all invoices sent. 

It’s imperative for companies to be able to communicate with their suppliers through multiple channels. And implementing a management solution that can handle a diverse range of channels is one of the increasing trends among the most innovative organisations. 

Collaborative Commerce 

While the first stage for many companies new to the P2P scene may be going paperless, more advanced companies are now focusing on collaborative commerce as their utmost goal. Collaborative commerce consists of connecting buyers, suppliers and stakeholders involved in transactions, and organisations embracing the strategy have already begun to realise an increase in cost savings as well as efficiency. 

Collaborative commerce is not a one-time strategy, either. In order to continue to meet the needs of buyers, suppliers and stakeholders as the company grows, various adaptations often need to be made. 

A system that works well for US operations, for instance, may not work as well for overseas operations. Adaptations may need to be made to expand the system’s ability to communicate through multiple channels and support multiple currencies and languages. 

Companies need to be flexible as well as willing and able to expand their systems as they grow, keeping customer service, compliance and productivity at the forefront along the way. 

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Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care. Sally Abella, Director of Corporate Travel Harman International
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic. Ben Zastrow Zelle