At Chrome River and across Emburse, our customers are at the heart of all we do. We’ve been paying close attention to the coronavirus (COVID-19) situation and remain vigilant and proactive in our approach and response. In challenging times like these, there is no higher priority than the health and safety of our employees, and minimising impact to our customers, partners, and business.
We have taken a number of precautionary measures to protect our employees in all of our locations. In addition, we have a business continuity plan in place that is designed to minimise any disruption to our business, and in particular the support we deliver for our customers and partners.
Fortunately, we have not experienced any business impacts or degradations to customer service due to COVID-19. As a cloud solution provider, our software is delivered through leading hosting companies, using multiple hosting locations around the world. In addition, our internal systems are all provided by top-tier SaaS vendors. Our customer service teams are located in multiple locations around the world, and we are able to conduct remote work through a variety of online communication (including phone systems) and collaboration tools. We will continue to use our tools to provide ongoing support in the event of any disruption.
Keeping our operations up and running is critical. We are confident in our ability to respond to the challenges that COVID-19 may present, and we will work hard to ensure that our customers and partners continue to enjoy the same high level of service and support they’ve come to expect from us.
Speaking on behalf of our global team, we appreciate your trust and confidence as we navigate through this time of uncertainty together. If you have any questions, please submit them to questions@emburse.com. Any further updates will be posted on our Emburse LinkedIn page, and we encourage you to follow this page.
Stay healthy and safe.
Eric Friedrichsen, Chief Executive Officer
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Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic.